Returns & Exchanges

Thank you for shopping with James Eshop. 

 

  James Jeans prides itself on offering the highest quality merchandise. If you are not fully satisfied with your purchase simply return the unused item in its original condition within 14 days and we will provide you with an online store credit (good for 1 year) or exchange (less shipping costs). Please contact return@jamesjeans.us to obtain an RA# prior to return. 

 

   A shipping fee of $9.95 will be charged for exchanges (for international exchanges, a shipping fee of $49.99 will be charged and $29.99 will be charged for Canadian customers). The original shipping fee will be deducted from the store credit for any order which included free shipping ($9.95 for U.S. orders). For items received past the 14 days there will be a 20% restocking fee. Please note returns for different sizes/colors etc. The purchaser is responsible for shipping charges. Items purchased via the internet may not be returned to our retail stores. 

 

   Notwithstanding the foregoing with respect to returns and exchanges, insofar as knits and other fragile and easily alterable goods, returns and exchanges are only permissible when such goods are in their original unworn condition. If the goods are altered in any manner from the original condition, then returns and exchanges are no longer permissible. Customers are required to verify such condition prior to receipt of return and/or exchange authorization from James Jeans. 

 

   All items are thoroughly inspected before shipping. We do not accept returns on damaged merchandise. The order must be returned with all the original packaging, including the original invoice. James Jeans-Dry Aged Denim will not accept any item returned with obvious signs of wear or with any of the original tags removed. Please include your order number. The order number can be found at the middle of your receipt.

 

Attn: Returns

1545 Rio Vista Avenue 

Los Angeles, CA 90023 

*Please be sure to include your order number on the outside of your return.* 

Upon receipt of returned items, meeting the requirements of our Return and Exchange Policy that determine a Web Credit, a customer will be issued a web credit. It is valid for one year from the date issued and can be used to purchase products on JamesJeans.us. To use your web credit please contact exchange@jamesjeans.us to place your exchange order.